Return and Refund Policy

We facilitate exchanges only in the event of a defective item. To process an exchange, we require an uncut unboxing video demonstrating the defect.

 

Defective Items Exchange Process:

 

If you receive a defective item, please promptly contact us at silaayicouture@gmail.com with an uncut unboxing video showing the defect.

Upon review and acceptance of the video evidence, we will initiate the exchange process.

We will provide further instructions on how to proceed with the exchange.

 

General Guidelines:

 

All exchanges are subject to approval based on the provided evidence.

Items must be in their original condition, unworn or unused, with tags intact.

The exchange request must be made within 30 days of receiving the item.

 

Contact Information:

For any exchange-related queries or concerns, please reach out to us at silaayicouture@gmail.com.

 

Thank you for your understanding. We strive to ensure your satisfaction with every purchase.